Cleaner FAQs

Scroll though our list of frequently asked questions or contact us through chat or simply contact us.

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1. How do I sign up to be a cleaner on the PINCH app?

It's easy! Just download the app, then follow the prompts to start the sign-up process or click here to set up a time with us to walk you through the sign-up process over the phone.

2. What must be done to complete a home cleaning job?

You can find a full description of a home cleaning job


3. How do I get paid for a completed job?

Once you complete the job and confirm on the app, the customer will then have 24 hours to confirm completion. Once the customer confirms completion or the 24 hour period passes, whichever comes first, the funds are released for payment into your bank account directly however the funds may take 48 to 72 hours to register depending on your bank.

4. What if the job turns out not to be what is expected upon arrival?

If for example, the home cleaning job is far too dirty to be classified as a basic surface cleaning, use the chat feature to chat with the customer. You may be able to come to an agreement for you to complete the job with an additional fee that would be settled outside the app with cash or personal check etc. Or, if you don't have time to complete it as it is, you may both agree to cancel that job.

5. I have more questions.  Can I speak with someone?

Absolutely! We would love to schedule a quick call to answer your questions. We can even walk you through the set up over the phone when you are ready. Just click here to pick a time that works best for you.

6. I'm signed up on the app as a cleaner, what happens next?

Once you are signed up, one of our administrators will reach out to you to complete the screening process which involves collecting some additional information and a simple background check covered by PINCH. Once you are approved, we will activate you as a cleaner and you will start receiving jobs notifications as they come into your service area/s.

7. How do I receive job notifications?

When you sign up, the app will ask for you to check which of the PINCH network service areas match your service areas. Once a job is requested in one of your service areas, you will receive a notification (notifications mush be turned on in iphone settings) telling you where the job is located, the expected completion time window (24, 48, or 72 hours) and how much it pays. Be the first cleaner to accept that job and it's yours to complete!

8. What happens if I receive a job notification and I dont accept it?

There is no penalty for not accepting a job notification. The notification just goes out to all providers that service the area where the job is located. Its totally up to you whether or not you want to accept the job. The job goes to the first provider to accept it.

9. I have an android device.  How can I use PINCH?

The PINCH Job app is available to download on both IOS (App Store) and Andriod (Google Play) devices.

10. I'm now an approved PINCH Cleaner but I haven't received any notifications yet.  What's going on?

First, make sure your notifications for the PINCH app are turned on. If your notifications are turned on for the PINCH app and you haven't received any notifications yet, it means no service has been requested in your service area. PINCH is new, so it will take some time as we open up each new area for us to connect with customers so if you are servicing a newly opened area, it may take a little time for the demand to build. Once jobs start happening though, we expect demand to build steadily. Feel free to reach out however if you think something else is going on or to share your thoughts or ideas. We place a high value on your opinions!

11. The PINCH network is not in my service area yet. Can you let me know when you offer my service areas?

Absolutely! We are excited that you want to join the PINCH network of cleaners for your area. Just contact us here and we will put you on our service provider notification list.