Customer FAQs

Scroll though our list of frequently asked questions or contact us through chat or simply contact us.

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How soon must I cancel my appoinment?


You must cancel your appointment within 24 hours of your scheduled appointment date and time.




Do I need to provide any of the cleaning products/materials or equipment?


No. Not unless you have some specific products or equipment you want us to use.




Do you clean windows?


PINCH home cleaning is classified as basic surface cleaning. You can find a list of what is included in basic surface cleaning here.




If I do not cancel my appointment within 24 hours will there be a charge?


Yes there will be a fee of 1/2 of the total cost for the service(s) scheduled.




Is there any cost for using the PINCH app?


There is no cost or subscription involved with downloading or using the app. The fee for each individual job is the only price you pay. No contracts, no negotiating, no check writing or cash transactions.




What does home cleaning include?


A home cleaning service description can be found here.